Elsara / Legal
Support
Last updated 22 September 2026 · Effective 22 September 2026
Every app store listing needs a working support URL. This is ours, and the addresses below are monitored.
Get help
| What you need | Where to write | Response |
|---|---|---|
| Help using Elsara, or a bug | support@elsara.ai | 1 business day |
| Privacy, data access, deletion | privacy@elsara.ai | Within 30 days |
| Security vulnerability | security@elsara.ai | 2 business days |
| Coaching partnerships | hello@elsara.ai | 3 business days |
Reporting a problem well
It helps enormously if you include: your device and OS version, the app version (Me → About), what you expected, what happened instead, and roughly when. Screenshots are welcome. Please do not send passwords: we will never ask for one.
Common questions
My wearable data is not appearing
Check the permission is still granted. iOS: Settings → Health → Data Access & Devices → Elsara. Android: Settings → Health Connect → App permissions. Sync runs periodically, not instantly.
How do I stop my coach seeing something?
Mark it private in the app. Hidden information is withheld from coach-facing surfaces and is not inferred from surrounding data.
How do I delete my account?
See Delete your account.
Is Elsara medical advice?
No. Elsara is a fitness and coaching product, not a medical device. See Terms of Service.