Elsara / Legal
Delete your account and data
Last updated 22 September 2026 · Effective 22 September 2026
You can delete your Elsara account and everything in it at any time. Apple and Google both require this route to exist and to be reachable without signing in, so here it is, in full.
Option 1: in the app (fastest)
- Open Elsara.
- Go to Me.
- Tap Account, then Delete account.
- Confirm. The deletion begins immediately.
Option 2: by email
Write to privacy@elsara.ai from the email address on your account, with the subject Delete my account. We may ask one question to confirm it is you. We will complete the request within 30 days and confirm in writing.
What gets deleted
| Deleted | Retained, and why |
|---|---|
| Account, email, name, profile photo | A minimal record that a deletion occurred, to prove we honoured it |
| Onboarding profile and goals | Records we are legally required to keep (e.g. tax), if any apply |
| Body metrics and history | Aggregated, fully anonymised statistics that cannot identify you |
| All meal and workout logs, including photos | |
| All synced health and wearable data | |
| Programmes, plans and schedules | |
| All conversations with Elsara and your coach | |
| Your coach's access to any of it |
How long it takes
- Immediately: you are signed out and your coach loses access.
- Within 30 days: data is removed from live systems.
- Within 90 days: encrypted backups containing it age out.
This cannot be undone
Deletion is permanent. We cannot restore an account or its history afterwards. If you only want a break, sign out instead, or disconnect your wearable under Health Data Use and keep the account.
Want a copy first?
Ask for an export before you delete: email privacy@elsara.ai with the subject Export my data, and we will send a machine-readable copy within 30 days.